Free 2 Hour Parking Validation
If you park at the parking deck across the street at 675 N. Highland Ave Apartments, you can bring your ticket to the hostess stand at Sweet Auburn BBQ (around the corner from the salon) for free 2 hour validation.
Card on File
Starting November 1, 2023, all clients will be asked to put a card on file in our system. We will add it to your file at your next appointment. All card information will be stored securely in Square.
Cancellation Policy
At J.Sherman Salon, we respect your time, and ask that you respect ours. If you must cancel or reschedule any appointment, please provide us with at least 24 hours' notice. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate other clients on our waitlist. We understand that life is chaotic and things happen and will do our best to work with you in the event of an emergency.
Cancellation Fee:
Clients will be charged 50% of the service amount if you cancel less than 24 hours before your appointment.
We always email and/or text to confirm the date and time of your appointment at the time of booking and again 24 hours before your scheduled date. If we are unable to reach you (such as in the event of incorrect or out-of-date contact info), it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
Late/Tardy Policy
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It’s Atlanta, we get it! However, your tardiness can impact our schedules and delay on-time clients for the rest of the day. For this reason, clients will generally be allowed a 10-minute grace period. After that time, we will call or text to check in on you. If you can make it in time for your entire service to be completed, awesome! If not, you may have to forgo parts of the service so as not to exceed your allotted appointment time. Please, always call if you think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies. See you soon!